Client
“Latvijas Gāze” AS was established in 1991 and is one of the Baltic energy sector leaders, providing wholesale and sales of natural gas to business customers in Latvia, Estonia, Lithuania and Finland. In the household segment, “Latvijas Gāze” AS is the largest and most important natural gas trader in Latvia.
Challenge
With a growing number of customers and increasing digital expectations, the company needed to modernize its customer service processes.
The existing processes:
- required significant manual work;
- were spread across multiple insufficiently integrated systems;
- resulted in slower application handling, contract processing, and information flow.
The company was looking for a solution that would optimize customer processes and provide more convenient access to services.
Our Solution
The LTECH team developed a digital solution for managing customer processes.
This included:
- customer portal functionality to enable easy submission and management of applications;
- administration portal functionality for handling applications and contracts;
- integrations with existing systems;
- secure data processing;
- automated workflows for customer request handling, data exchange, and data reconciliation.
The solution was designed to ensure flexibility and allow for future system expansion.
Delivered Solutions
The project included the development of:
- customer application and contract management modules — a self-service customer portal and an administrative portal for customer service staff;
- document and data processing functionality;
- integrations with the company’s internal systems;
- automated solutions for customer process management.
Business Benefits
After implementation, the company achieved:
- faster processing of customer requests;
- significantly reduced manual workload;
- improved data availability and transparency;
- enhanced customer experience.
Digital processes enabled the company to manage customer relationships more efficiently and deliver modern, high-quality services.
If your organization needs to modernize customer processes or integrate multiple systems into a unified platform, the LTECH team can help deliver a secure and efficient solution.